Frequently asked questions

It adds shoppable video reels to your Shopify storefront so shoppers can watch a product in action and add it to cart without leaving the page.

On your home page, collection pages, product detail sections, and other pages, depending on your plan. Product-page and smart-tag placements unlock on higher plans.

No. Videos lazy-load only when in view, scripts are deferred, and the storefront code is tiny (~12 KB gzipped) with no layout shift. For best results keep individual video files light (MP4, 9:16, under about 15 MB).

Yes. Each reel has an Add to Cart button that adds the exact variant you linked, using your theme native cart.

Yes. Dawn and Online Store 2.0 themes, premium themes like Symmetry and the Clean Canvas family, and older vintage themes.

Yes. Adding from a video opens your cart app’s own cart, exactly like your theme’s own Add to Cart button.

Yes. Prices are fetched live in the shopper’s currency, so the card always matches what the cart charges. Sold-out variants are detected and shown as unavailable.

Yes. Assign specific videos per page or per collection, and on Pro you can show a different floating video on specific pages or products.

No. It installs as an app block you add in the theme editor, and removing it leaves your theme exactly as it was.

Upload the video file to your Shopify Files and select it in the app.

Videos and placements beyond your new plan’s limits are hidden from your storefront automatically. Nothing is deleted, so upgrade again and it all returns.

Through Shopify Billing, so charges appear on your Shopify invoice. Free to start, upgrade anytime, cancel anytime.

Impressions, plays, clicks, and add-to-cart events per reel, plus play rate, click-through rate, and conversion, with advanced charts on Pro.

No. Storefront analytics are anonymous (a random session ID for de-duplication only). See the Privacy policy for details.

Yes. The Custom plan includes unlimited reels, custom layouts, and features built for your store. Contact us to discuss it.

The Floating Reel pins a small looping video to the corner of your storefront that follows shoppers as they browse. One tap opens it full-screen with sound and a Shop now button to the product. You choose the corner, control which pages it shows on by URL path (with wildcards like /collections/*), and shoppers can dismiss it anytime. It is included on the Growth and Pro plans.